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PRODUCTS
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Shipping and Returns
Shipping:
Most Products:
Most items shipped from RavenBlackwood.com, ship as fast as 24 hours. However, some items may take up to 7 days.
Raven's stated shipping prices are for the U.S. only.
Products From Alchemy Gothic of England:
Alchemy Gothic of England products have a longer ship time because they are coming from England, and have to go through customs. Therefore, items ordered from Alchemy have a 3-4 week ship time. After you order has been placed, you will receive a confirmation e-mail, stating the estimated arrival time of your Alchemy Gothic products.
Cost |
of |
Items |
|
Shipping Fee |
$.01 |
-- |
$10.00 |
= |
$4.95 |
$10.01 |
-- |
$25.00 |
= |
$6.95 |
$25.01 |
-- |
$45.00 |
= |
$7.95 |
$45.01 |
-- |
$65.00 |
= |
$9.95 |
$65.01 |
-- |
+ |
= |
$12.95 |
|
Returns & Exchanges:
Raven Blackwood Will Accept Return Of Merchandise:
ONLY IF IN SALEABLE CONDITION AND IN ORIGINAL PACKING.
You must notify Raven within 7 Days of receipt in order to receive your credit. Send your notification to: ravenblackwood@yahoo.com
Raven will accept 'Unwanted' merchandise, but the return shipping cost shall be the responsibility of
the customer.
If you are returning items for a refund, your request will be processed within 24-48 business hours once we receive the returned package. The refund will be in the original form of your payment.
Replacement Policy:
If you are returning an item(s) for replacement with an identical product(s), you should receive your replacement item(s) within 1 to 3 weeks. This time will vary depending on your location, and if your replacement item(s) are being shipped from England.
Damaged Or Incorrect Merchandise:
Raven Blackwood will upon customer's request replace any merchandise that is received in damaged condition - or as a result of a picking error.
No material will be accepted or replacements issued without prior approval to return such merchandise.
Customer must send an e-mail to: ravenblackwood@yahoo.com, in order to obtain a Damaged/Incorrect 'DIM' number.
Filing Of The Claims Will Be At The Discretion Of Raven Blackwood.
Ship Your Returned Item(s):
Wrap and seal the package securely then ship to: Raven Blackwood, 835 Jones Way, Campbell, Ca 95008. For your protection, we recommend that you use United States Postal Service (USPS) with delivery confirmation.
Once we receive your return item(s), the item(s) will be inspected by our quality control personnel.
Once your return is accepted and confirmed, you replacement item(s) or refund will be processed immediately.
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